Website Terms and Conditions
We are Adams Bronze Ltd, trading as Adams and Mack. Our details are; address: Avebry House, 5 Church Walk, Avonwick, Devon TQ10 9EJ UK, telephone: +44 (0)1364 649005, email: firstname.lastname@example.org, VAT Number: GB 304 3861 24, company registration number: 11308004, registered in England and Wales at: 30 Fore Street, Totnes, Devon TQ9 5RP UK.
Acceptance of your order
All orders placed by you are subject to our acceptance. We reserve the right at all times and at our sole discretion to refuse to accept an order for any reason and without liability to you.
Orders may only be placed by businesses purchasing goods for resale.
After you have placed the order with us, we will send you an order confirmation by email with your order number and details of the product you have ordered.
Products may vary slightly from the pictures shown on our website. The images of the products on our website and/or our promotional literature are for illustrative purposes only. Although we have made every effort to be as accurate as possible, because our products are handmade, sizes, weights, capacities, dimensions and measurements indicated on our website may have a slight variation, which adds to the products individual character and beauty. The product packaging is also handmade and may vary from that shown on images on our website.
Trademarks, copyright, intellectual property
The Adams and Mack trademark remains the exclusive property of Adams Bronze Ltd. The trademark is protected by International and UK Copyright and other Intellectual Property laws. All designs of products are exclusive to Adams and Mack and are registered in the UK with the Intellectual Property Office.
Placing your order online
Before you submit your order you will be given the opportunity to review your selection, check the total price of your order and correct any errors. Your order represents a request by you to purchase products. If products shown on our website are not available or are incorrectly priced or incorrectly described, we shall not be obliged to sell you such products. We reserve the right to change at any time and without any previous notice the items offered on our website.
It is important that you check carefully the number of goods that you order from us. We will deliver what you order. Whilst you have a right of cancellation you must pay for the delivery costs back to us.
Placing your order by telephone
You may also order from us by telephone. You can ring us Monday to Friday from 0930 to 1730 GMT. We are shut on weekends, bank and public holidays.
If you provide us with an email address, we will follow the same procedures as for online sales but if not we reserve the right to follow an alternative process, which you will be advised of when you call. In either case acceptance of your order and a contract of sale between us is not formed until payment in full has been received and cleared.
Your rights to make changes
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
All prices on this website are shown exclusive of vat @ 20% and also exclude delivery charges, which are detailed separately.
Please note that on all orders placed for delivery outside the UK it is the customer’s responsibility to pay any subsequent import duties that may be applicable for deliveries within their own countries.
We may change the prices on the website at any time and without any notice.
We try to ensure that all prices given on the site are correct. However, mistakes can occur. If we have quoted an incorrect price on the site and if the correct price is lower than that quoted, we will automatically assume that you wish to continue with your order. However, if the correct price is higher than that originally quoted, we will contact you to ask if you still want to order the goods.
Payment terms – you confirm that you are authorised to use the credit card/debit card whose details you enter. All credit /debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order. Furthermore, we will not be liable for any delay or non-delivery. We are not obliged to inform you of the reason for the refusal. We have no responsibility for your bank or card issuer charging you as a result of our processing of your credit /debit card payment in accordance with your order.
Where there is a delay in the supply of goods you have ordered, we will advise you as soon as possible. If the goods cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree to a further delivery time with us. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
Orders will be sent to the delivery address that you have submitted on your order form. We cannot be held responsible if that delivery address is incorrect. Please note that we cannot deliver to PO boxes (there are some delivery restrictions on where we can deliver and these will be given to you on request). The title of the products will be transferred to you on delivery. Once a product has been received by you, all risk of damage to or loss of the product will pass to you.
Delivery charges as posted on our website will be added to your order.
Returns and exchanges policy
We accept authorised returns due to damages, defects or shipping errors within five business days of receipt of goods. Please notify us by email and we will arrange a replacement or credit to your account. We will cover shipping costs in these cases.
For new retailers, we offer a five day grace period to return the order if our products are deemed to be an ‘unsuitable’ match. Please notify us by email within the specified timeframe. The whole order should be returned in its original packaging. The cost of return shipping will be paid by the retailer. Once received, in perfect condition, a refund minus delivery costs will be made using the original payment method.
The data controller of www.adamsandmack.com is Adams Bronze Ltd. of Avebry House, Church Walk, Avonwick, Devon TQ10 9EJ (referred to as ‘we,’ ‘our’ and ‘us.’)
We may collect the following information:
- Contact information including email address.
- Demographic information such as postcode, preferences and interests.
- Other information relevant to processing your transaction.
We require this information to process your transaction, understand your needs and provide you with a better service.
We may also use the information for:
- Internal record keeping.
- Improving our products and services.
- Sending promotional emails about new products, special offers, events or other information which we think you may find interesting using the email address which you have provided.
- Customising the website according to your interests.
Disclosure of your information
We never sell or rent your information to third parties. However, we may share your information with selected third parties including marketing platform providers, merchant service providers; suppliers and sub-contractors for the performance of any contract we enter into with them or you. We also share your information with analytics and search engine providers that assist us in the improvement and optimisation of our Site.
How long we keep you data
We will not retain your personal data for longer than is necessary to fulfil the purposes for which you provided that personal data, unless the law permits or requires that we retain it for longer. The retention period varies depending on the purpose of the processing. Information relating to orders is retained for as long as required under English law. Information for marketing may be retained until you unsubscribe.
Where and how we store your data
All information you provide to us is stored on secure servers. The data that we collect from you may be processed by staff operating outside the UK. These suppliers include our international shipping/delivery partners as well as marketing and e-commerce platforms. Such staff maybe engaged in, among other things, the fulfilment of your order and the processing of your payment details. By submitting your personal data, you agree to this transfer, storing or processing.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. For example, credit card details are encrypted after data entry and are not stored on our systems after use.
From time to time our website may contain links to other websites of interest. Once you have used these links to leave our site, we do not have any control over that other website and are not responsible for the protection and privacy of any information that you provide whilst visiting such sites.
You may also lodge a complaint with the UK data protection regulator, the Information Commissioner, should you be dissatisfied with the way we handle your personal data.